Refund policy

Return and Refund Policy

Returns & Refunds (Australia)
This policy applies to purchases from LBRY Pty Ltd (ABN 12 687 884 797).

We structure returns in two parts:

  1. ACL remedies (faults, safety issues, “not as described”)
  2. Change-of-mind returns (an additional policy we may offer at our discretion)

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Faults and problems (ACL remedies)
If you believe your product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee, contact us at [INSERT SUPPORT EMAIL] with:

  • your order number
  • a clear description of the issue
  • photos or a short video where safe and practical

We may offer troubleshooting first. If a return is required for inspection or remedy, we will provide return instructions (including battery-safe transport instructions).

 

No “short time limit” on ACL rights
ACL rights apply for a reasonable period depending on the product and issue. Do not delay reporting a safety issue.

 

Return shipping in ACL cases
If a return is required and the issue is confirmed as covered under ACL, we will not require you to pay unreasonable return shipping costs. Because this product contains a lithium battery and is bulky, we may:

  • arrange a courier pick-up, or
  • provide a carrier label/instructions, or
  • reimburse reasonable transport costs where agreed in advance
  • Do not return the product without instructions.

 

Change-of-mind returns

If we choose to offer a change-of-mind return, it must be requested within 7 days of delivery and the product must be:

  • unused, unmodified, and in re-saleable condition
  • complete with accessories, charger, manuals, and packaging components not affected by dirt, sand ingress, water exposure, corrosion, or odour

 

For change-of-mind returns:

  • you are responsible for return shipping costs; and
  • we may deduct an amount for any reduction in value caused by handling beyond what is necessary to assess the product, up to 20% of the purchase value.

 

Refund timing

Approved refunds are processed to the original payment method unless required otherwise by law. Allow 10 business days for the reversal to clear before emailing support@litefar.com.au.